Arinc Managed Service HIRING Associate customer Rep For Fresher ANy Degree Graguate Nov 2013

Title	Associate Customer Care Rep
Job #	15099BR
Job Function	Call Center/Product Support
City	New Delhi
State/Province	Delhi
Country	India
Qty	1
Job Description	ARINC Managed Services (AMS) is a leading provider of Outsourced Managed IT Services and maintenance support for airports and other businesses. Our services decrease costs, enhance day-to-day operations, and increase the reliability of equipment for our customers. ARINC Managed Services is looking for an Associate Customer Care Rep to join it’s team in New Delhi. This individual will be performing these duties in a face to face customer environment. The Information Associate Customer Care Specialist will perform shift work in a 24x7x365 environment. •The selected candidate will handle incoming calls and ascertain if the call is of a customer service or technical nature. •Open call and trouble tickets in our ticketing system database for all incoming inquiries. •Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution. •Track open trouble tickets to resolution, interface with Operations Center personnel, customer, technicians and management
Qualifications	Associate degree or equivalent is required. Additional work experience may be substituted in lieu of educational requirements. Fluent in English (reading, writing and speaking).
Amount of Travel Required for Position	0%-25%

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